Delivery & Returns

Free delivery on orders over £39*

Orders under £39 will incur a £3.99 delivery charge.

Order before midday Monday – Thursday to guarantee next-day delivery.

*UK Mainland only. Unfortunately, we are unable to deliver to remote areas, Northern Ireland, ROI and the Channel Islands. Please find your nearest stockist.

**Next-day guarantee not applicable during website promotional activity.

Your dog’s food will be delivered by DPD, the UK’s leading parcel delivery brand. Orders under 2kg will be delivered by Royal Mail.

Buying in bulk? For single order requirements over 20 cases please contact us to discuss further so we can arrange suitable delivery. Email info@naturediet.co.uk or call 01362 822321.

Refunds and Returns

If you are not completely satisfied with your order, please email our customer services team info@naturediet.co.uk or call 01362 822320 so we can discuss your concerns and arrange for a collection or replacement where necessary.

Information is subject to our Terms and Conditions.

Order by Phone

If you’d like to place your home delivery order over the phone then please call our customer service team on 01362 822320 Monday – Friday between 9am and 5pm.

Please note that home delivery orders placed over the phone will be delivered by APC Overnight. If an email address is provided we can provide updates on the status of your delivery. We aim to have phone orders delivered within 2 working days.